Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at enzzone@outlook.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at enzzone@outlook.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

12 Month Warranty For  E-Bikes

What We Cover:

  • Manufacturers Faults, defects and/or Failure
  • Original Purchasers of the E-Bike

What We Don't Cover:

  • Damage or Failure due to misuse (eg. freestyle activities) 
  • Damage caused by failure to service or maintain products
  • Damage caused from water, natural disaster, fires, storms or floods
  • Damage caused by incorrect fitment, installation or assembly
  • Wear and Tear Items eg. Tyres, Tubes, Bearings, Brake Pads & Discs
  • Products Tampered with or Altered from it's Original State
  • Claims by persons who are not the Original Purchaser as listed on the Receipt
  • Claims outside the Valid Warranty Date from the Date of Receipt
  • Any Packaging required to pack items Securely for Return Repairs

What Happens When I Have a Warranty Problem?

      1. Contact enzzone@outlook.com to assist with diagnosing the problem
      2. If a manufacturers fault is established we will ship out the replacement part OR 
      3. If the fault requires a technician to diagnose, repair or install components we will direct you to one of our dealers, a local bike store or technician for further attention.

Note: Items that are required to be returned for repairs will need to be packed securely for freight, of which it is up to the owner to ensure the product is packed securely for this return process. Any Damages caused during freight are not warrantable or covered by EnzZone.